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Inbound Customer Service Representative at Satellite Office
Taguig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Solving, Call Management, Relationship Building, Active Listening, Time Management, Attention to Detail

Industry

Outsourcing and Offshoring Consulting

Description
Primary Function: Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers’ needs, and direct calls to respective staff within the Alto Group. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer. **Must be able to work onsite in Uptown, BGC during training period Responsibilities: Manage high volume of calls in a timely manner; Answer incoming calls and take appropriate action for each call; Identify our customer’s needs and respond quickly and appropriately; Follow/adhere to Alto Group procedures when handling our customer’s needs; Resolve problems by clarifying our customer’s issue and referring the call quickly and appropriately to correct Department for attention; Build and strengthen relations both with customer and Dealership staff; Enhance Alto Group’s reputation by properly connecting our customer to the appropriate department; and Any other duties as required from time to time by the management.
Responsibilities
The Inbound Customer Service Representative will manage a high volume of calls, assisting customers with inquiries and directing them to the appropriate staff. They are responsible for resolving issues and enhancing the company's reputation by ensuring excellent service standards.