Position Title: Inbound Customer Service Representative
Location: Tempus Corporate Headquarters, Stoughton, Massachusetts, United States of America
Requisition Number: Req #199
Description:
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Inbound Customer Service Representative has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

• Call center and phone customer service experience preferred
• Bilingual preferred: Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training
• Full time, 35 hours a week
• Monday - Friday, 8:30am - 4:30pm

PREFERRED EXPERIENCE

• Call Center and customer service experience highly preferred
• Bilingual a plus

REQUIRED EDUCATION

• High School Diploma or equivalent

ESSENTIAL FUNCTIONS

• Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

OTHER DUTIES

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.