If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Ltd. (TCSS) will be an excellent fit for you. TCSS has opportunities for Customer Service Representatives within its Contact Centre , with paid training commencing Sept 15, 2025.
The TWCC Group of Companies are committed to the efforts of economic reconciliation for Indigenous people in Manitoba and across Canada. We strive to foster a diverse, inclusive workplace that is not only a representative of the broader community, but also the Indigenous communities that form the ownership of TWCC. As part of this commitment, preference will be given to qualified applicants who self-identify as Indigenous in the application process.

SUMMARY OF ACCOUNTABILITIES:

• Meet or exceed established performance targets (attendance, call quality, call handling time);
• Provide complete and accurate information in a professional, courteous and pleasant manner;
• Identify customer’s needs through effective probing and listening;
• Recommend appropriate options and solutions to fulfill customer’s need;
• Complete post call documentation accurately and timely.

REQUIRED SKILLS AND ATTRIBUTES:

• Excellent customer service skills providing a positive customer experience with every call;
• Proven effective communication skills (listening/verbal/interpretation);
• Multi tasking (reading, keying and listening)
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation)
• Ability to function in a dual monitor and multi program computer setup;
• Drive for helping customers and providing engaging, polite, professional and helpful service;
• Team player; coachable and open to feedback.

Please refer the Job description for details