Inbound Customer Service Representative at Turtle Peak

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

16.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Skills, Team Player, Respectful, Empathetic, Multitasking

Industry

Outsourcing and Offshoring Consulting

Description

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative! Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. If you love helping people and thrive in a fast-paced environment, we want to hear from you! Why You'll Love Working Here: Competitive Pay & Bonuses Pay rate $16.00 Up to $300 monthly bonus Amazing Benefits & Perks after hire Medical coverage Long- and short-term disability insurance (LTD and STD) Flexible spending accounts; Hospital Indemnity plans Free Gym membership to keep you healthy and active Generous vacation, mental health, and sick leave Exclusive Tickets@Work discounts for entertainment and travel Office snacks and events What You'll Do: As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media. What is your main goal? To make every customer interaction a positive one! Address customer inquiries and resolve complaints with a smile Listen to customers, understand their needs, and offer solutions Maintain professionalism and courtesy at all times Stay calm and composed while handling conflicts and diffusing tension What We're Looking For: Tech-savvy: Comfortable with computers and able to switch between systems easily Team player: Works well with others and understands the importance of teamwork Respectful: Always kind, positive, and helpful Empathetic: Listens well and offers support Multitasker: Excellent at managing time and prioritizing tasks Requirements: High school diploma or equivalent 1 year of customer service experience Strong technical skills, including MS Office Suite and web browsing Able to pass a background check About Turtle Peak: At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values: Compliance is key Value every customer interaction Empower our people Think outside the box Communication is king Own your role Embrace change and innovation "Fine" is never okay Dream big Be a customer advocate How to Apply: Ready to join our team? It's easy! Click and Apply! We can't wait to meet you! Job Type: Full-Time Pay: $16.00 per hour Expected hours: 40 per week Benefits: Health insurance Dental insurance Vision insurance Flexible schedule On-the-job training Paid time off Parental leave Referral program Shift: 8-hour shift Day shift Shift availability: Day Shift (Required) Weekends (Required) Ability to Commute: Las Vegas, NV 89117 (Required) Work Location: In Office People with a criminal record are encouraged to apply Experience: Customer Service: 1 year (Required) Google Suite: 1 year (Preferred) Language: English (Required) Spanish (Preferred)

Responsibilities

As an Inbound Customer Service Representative, you'll provide top-notch service through various channels, ensuring every customer interaction is positive. You'll address inquiries, resolve complaints, and maintain professionalism at all times.