Inbound/Outbound Sales & Customer Service VA at Hey Lieu

Ciudad de México, , Brazil -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Sales, Outbound Sales, Customer Service, Estimating, Quote Generation, Payment Processing, CRM Management, Appointment Setting, Executive Support, Operations Support, Administrative Support, Resourcefulness, Process Improvement, Neutral Accent, Google Workspace, QuickBooks

Industry

Business Consulting and Services

Description

We are seeking a highly motivated and versatile Inbound/Outbound Sales and Customer Service Representative to join our growing team. This role is a critical part of our mission to scale from $3 million to $10 million in revenue. As a "Swiss Tool" in our organization, you will be responsible for providing executive-level support across sales, operations, and administration, handling a variable and fast-paced workload. Core Responsibilities 1. Inbound Sales & Estimating Customer Interaction: Answer incoming phone calls professionally and assist customers with inquiries. Quote Generation: Utilize Google Earth to measure yard sizes, input data into our price schedules, and produce accurate proposals for customers. Payment Processing: Log and manage payments through QuickBooks, following established Standard Operating Procedures (SOPs). CRM Management: Maintain accurate customer records and sales data within RealGreen CRM. 2. Outbound Sales & Appointment Setting Commercial Growth: Actively set appointments for outside sales representatives focusing on commercial accounts. Commission Opportunity: While inbound sales are non-commissioned, this role offers commissions for closed commercial deals resulting from your appointment setting. 3. Executive Operations & Admin Support Departmental Assistance: Provide executive-level assistance across Sales, Operations, and Administration departments. Resourcefulness: Demonstrate extreme resourcefulness in solving operational challenges, such as navigating seasonal supply shortages (e.g., finding salt for snow removal). Process Improvement: Assist in teaching the business about productivity and helping to onboard new internal processes. Flexible Support: Maintain a high level of performance even when the workload is variable or overloaded, adapting to daily operations that change every day. Technical Requirements & Qualifications Communication: Must have a neutral accent suitable for professional customer interaction. Software Proficiency: Expert-level use of Google Workspace, Google Earth, and QuickBooks. CRM Experience: Prior experience with RealGreen or similar CRM platforms is highly preferred. Location: This position is open to candidates in LatAm. Mindset: You must be attracted to the challenge of a growing business and comfortable being a "Swiss Tool" who can pivot between tasks rapidly.

Responsibilities

The role involves handling inbound sales inquiries, generating quotes using Google Earth and price schedules, and processing payments via QuickBooks. Additionally, the representative will focus on outbound sales by setting commercial appointments and providing executive-level support across sales, operations, and administration.