Inbound Phone Sales Representative at Audien Hearing

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

20.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Phone Sales, Customer Service, Verbal Communication, Active Listening, Objection Handling, CRM Tools, Contact Center Platforms, Self-Motivated, Goal-Oriented, Adaptable, Empathy, Product Knowledge, Sales Conversion, Coaching, Feedback, Customer Success

Industry

Retail Health and Personal Care Products

Description

Inbound Phone Sales Representative – Audien Hearing Location: Scottsdale, AZ Department: Sales Reports To: Director of Sales Compensation: Base pay + commission for the first 4 weeks, then uncapped commission Role Overview This is a unique opportunity to get in at the ground level of Audien’s first on-site sales team. This position offers great potential for those we meet and exceed standards. We are seeking highly motivated, growth oriented individuals that will jump at the opportunity to take a leadership role in the near future. As an Inbound Phone Sales Representative, you’ll be the trusted voice customers hear when they reach out to learn more about Audien’s hearing aid solutions. You’ll guide prospective customers through our product offerings, answer questions with empathy and clarity, and convert interest into confident purchases. Our phone representatives must believe in our mission to succeed. We are not here to sell vanity items, we are here to give the gift of hearing back to those in need. Key Responsibilities Handle high-volume inbound calls from prospective customers seeking hearing aid Solutions. Build rapport quickly and guide customers through product options based on their needs and lifestyle. Educate callers on product features, pricing, warranties, and usage. Convert inquiries into sales while maintaining a customer-first approach. Accurately document interactions and outcomes in Telephony and CRM systems Meet or exceed daily, weekly and monthly sales goals, including conversion rate, revenue per call, and average order value (AOV). Participate in coaching sessions, calibration meetings, and performance reviews to continuously improve. Provide feedback on call flows, objections, and customer insights to support ongoing optimization. Qualifications Experience in inbound phone sales or customer service with a sales component. Strong verbal communication and active listening skills. Ability to handle objections with professionalism and empathy. Familiarity with CRM tools and contact center platforms Self-motivated, goal-oriented, and adaptable to change. Passion for helping others—especially older adults or those with hearing challenges. What We Offer Compensation Breakdown – First 4 Weeks + Beyond Base pay + commission for the first 4 weeks of employment Transition to uncapped commission starting Week 5 Expected Hours: 40 hours/week Weeks 1–4: Base Pay: $20/hour Commission: Uncapped, up to 6% of revenue generated after discounts Guaranteed Minimum Pay: $2,000 every two weeks (before taxes), based on 80 hours worked Performance-Based Earning Potential: Meets expectations: $3,000 bi-weekly Exceeds expectations: $4,000 bi-weekly After Week 4: You’ll transition to 100% commission Commission remains uncapped, with earning potential fully performance-driven Paid training and ongoing coaching Join the foundational team and carve your path to success with immediate growth opportunities Mission-driven culture with a focus on customer success

Responsibilities

Handle high-volume inbound calls from prospective customers seeking hearing aid solutions and guide them through product options. Convert inquiries into sales while maintaining a customer-first approach and document interactions accurately.