JOB OVERVIEW

Pall Mall, a leading provider of private cosmetic and aesthetic treatments, is seeking a Cosmetic Patient Sales Advisor to join our high-performing team.
This role is ideal for individuals with a background in sales, customer service, luxury retail, or hospitality who excel in consultative selling and providing an outstanding client experience. You will handle only warm inbound enquiries—no cold calling—allowing you to focus on engaging with prospective cosmetic patients, understanding their needs, and guiding them toward the best surgery options.

WHO WE ARE LOOKING FOR:

To succeed in this role, you should have:

• Proven success in sales, customer service, or appointment booking (experience in medical, cosmetic, or luxury industries is advantageous but not essential)
• Confidence in handling high-value transactions and achieving sales targets
• Strong interpersonal skills, with the ability to engage, persuade, and build trust with clients
• A highly organised approach with excellent time management and attention to detail
• The ability to thrive in a fast-paced environment and remain adaptable under pressure
• A proactive and motivated mindset, with a commitment to delivering exceptional service

QUALIFICATIONS

• Proficient in English with strong communication skills, both verbal and written
• Experience in B2B sales and telemarketing
• Familiarity with Salesforce and CRM software
• Ability to provide exceptional customer service
• Spanish language skills are a plus
• Proven track record in achieving sales targets and building client relationships
  Job Types: Full-time, Permanent
  Pay: £23,000.00-£24,500.00 per year

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Company pension
• Employee discount
• Gym membership
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Sales: 1 year (preferred)

Work Location: Hybrid remote in Manchester M1 6EU
Expected start date: 03/03/202

KEY RESPONSIBILITIES:

• Convert warm inbound leads into bookings for medical and cosmetic procedures
• Handle inquiries with professionalism and expert knowledge, providing detailed information on our services
• Maximise every opportunity by cross-selling and upselling relevant treatments
• Build and maintain strong relationships with both new and returning patients, including VIP clients such as premier footballers and media personalities
• Deliver a first-class client experience, ensuring patients feel supported throughout their journey
• Work closely with consultants and clinicians to coordinate appointments efficiently

To succeed in this role, you should have:

• Proven success in sales, customer service, or appointment booking (experience in medical, cosmetic, or luxury industries is advantageous but not essential)
• Confidence in handling high-value transactions and achieving sales targets
• Strong interpersonal skills, with the ability to engage, persuade, and build trust with clients
• A highly organised approach with excellent time management and attention to detail
• The ability to thrive in a fast-paced environment and remain adaptable under pressure
• A proactive and motivated mindset, with a commitment to delivering exceptional servic