MAIN PURPOSE

The purpose of this role is to ensure the delivery of an excellent ‘Direct365 Customer Journey’, with a clear focus on Sales. Proactively liaising with key decision makers within a range of small to medium sized businesses to maximise our inbound internet enquiries and cross selling opportunities. Whilst completing the full sales cycle - from initial call to close, you will be continually seeking new business sales opportunities. (Maximising revenue and achieving period targets). You will work in a challenging, motivational culture and environment, where all team members develop and demonstrate their full potential. In turn achieving business KPI’s and objectives.

KEY TASKS

• Receive and handle a high volume of incoming calls/emails/web enquiries from customers who need information or quotations for our products and services.
• Quickly build rapport with key decision makers and eliminate any barriers to sale.
• Maximise customer contact by generating cross selling opportunities and developing a pipeline of short and long term prospects that meet specified criteria
• Ensure all prospect activity is recorded on our CRM and take ownership and manage prospect expectations across sales related activities.
• Ensure all scheduled calls are carried out on time and to manage call/ forecast activity.
• Work to agreed KPI’s including sales, conversion and call targets to make sure the business targets are being met.
• Complete risk assessments and all legislative documentation to ensure the business is compliant.
• To work as part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and foster an environment of continuous improvement.
• Undertake any other duties as required.