Catholic Healthcare has been recognised as one of Australia’s Best Places to Work, a reflection of the strong culture we’ve built and our commitment to the safety, health and wellbeing of our 6,000 employees. With more than 30 years of experience in care and an excellent industry reputation we recognise aged care is a constantly evolving, dynamic & growth industry. With it comes exciting opportunities to be part of a fast paced, forward-thinking and innovative purpose led organisation committed to creating a world where older people thrive.

Reporting to the Team Leader, Inbound Sales Enquiry, in this phone-based position within a small call centre, you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders. For our new potential clients and their families, this can be a nerve racking and sometimes overwhelming time in their lives, your patient, empathetic yet diligent and proactive approach together with your exceptional customer service and communication skills, will assist in your success.

Your confident phone manor and solution-focussed mindset will assist you to triage and qualify leads, understand the needs of our customer and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in Catholic Healthcare as their provider. You will manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.

To be considered for this position it is essential that you can type accurate detailed records and navigate multiple data bases whilst talking on the phone. In addition to;

• Previous experience in a similar customer service position• Excellent interpersonal and communication skills, both verbal and written • Demonstrated ability to effectively convey information and build rapport with customers• Strong problem-solving and conflict resolution abilities, with a customer-centric mindset • Ability to handle challenging situations with diplomacy and empathy• Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies including Microsoft Office applications• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation• Flexibility and adaptability to accommodate changing customer needs and business requirements

• • Ability to touch type while on phone• Willingness to obtain a police Check

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