Inbound Sales Development Representative (EMEA)

at  Frontapp

Location
Dublin, IR
Employment Type
Full time
Department
Sales
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025, Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine’s 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As an Inbound SDR, your role is to generate new business pipeline through inbound opportunities by helping prospects understand the value of Front. You will leverage excellent communication skills, deep product knowledge, and business acumen to build relationships with leads. You will partner closely with the sales team to identify opportunities that otherwise would be left undiscovered.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• Experience in a business development/sales-relatedd role preferred
• Proactive prospecting outreach is preferred, if not, the ability to show how you are working on developing this skill currently
• Stellar written and verbal communication skills
• Strong business acumen
• CRM experience, especially Salesforce, is a plus
• Empathy, active listening skills, and a unique ability to uncover customer needs
• A great attitude, competitive spirit, and love for teamwork
• A “roll-up the sleeves” mentality
• Strong bias to action, adaptability (fast-paced environment)

WHAT WILL YOU BE DOING?

• Deliver a best-in-class customer experience for prospects and customers of Front.
• Quickly identify, qualify, and follow up on inbound leads (demo requests, trial leads, content downloads) via phone, email, and InMail.
• Become a product expert on Front and its value prop. Hold yourself accountable to become a Front power user and technical expert.
• Maintain an up-to-date knowledge of our product and its value proposition to customers.
• Document all interactions and findings with leads in our CRM, and create a seamless handoff process to Account Executives.
• Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve lead quality
• Provide additional sales team support on an ad hoc/as-needed basis
• Proactively look for new opportunities within a targetted book of business through means of cold calling, email, and InMail