COMPETENCIES AND SKILLS

• 2 + years sales or call center experience a plus
• Outstanding written and verbal communication skills
• Demonstrated high level of dependability
• Basic knowledge of MS Word, Excel, Explorer and Outlook
• Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required

• Assists customers with the intent of promoting or selling company products or services through phone, web, fax or mail communication
• Provide a basic level of customer support but refers more complex problems to other staff members
• Requires an in-depth knowledge of products and services offered
• Prepares and follows up on customer quotes as required
• Provides pricing and availability of our product to customers
• Requests and coordinates discounted prices on large orders
• Maintain required call quality level
• Inputs all sales orders as a result of customer negotiations
• Sells additional product through suggestive selling techniques
• Performs other duties as assigned