Sales Representative - Inbound - Contact Centre - Travel Insurance

• Grow your career in the insurance industry
• Career progression opportunities, fast growing company
• Career advancement within the first 6 months
• Fully paid training to set you up for success including RG146 certification

More and more Australians are travelling and seeking the best in travel insurance. Come join our wonderful team and be part of the award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market! We pay our most common claims on the spot, whilst they are travelling!

• Base salary plus up to 10% On-Target Earnings (OTE) and superannuation
• No cold calling
• New North Sydney office with amazing harbour views
• Employee experience program
• Paid day off on your birthday!
• Fully stocked kitchen
• Monday to Friday rotating shift between the hours of 8am and 7pm

WHO WE ARE

PassportCard is the world’s first & only travel insurance solution with instant payouts for the most common claims.
That’s what makes Passport Card different.  
PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian travel insurance market.  
This translates into a flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make a difference, shape the organisation and make an impact. 
 Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. 
 We truly operate like a family in a dynamic, empowering, trusted, creative and fun environment. 
 We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian travel insurance sector. 
Our employee centric approach means we understand that when the needs of our employees are met, they ensure that the needs of our customers and partners are met. We know each and every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.  
Where else can you get this?  

ABOUT YOU

What we are looking for:

• Previous sales experience as a contact centre agent or transferable skills
• Target-oriented with proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer
• Taking inbound calls and leads and confidently communicate with a diverse group of people
• A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus!
• A real team player who is serious about their career growth
• Highly motivated, positive and driven attitude to exceed targets and KPIs
• An outstanding customer-centric approach
• Excellent verbal communication skills; able to demonstrate patience and enthusiasm
• A mindset which is supportive and allows you to ‘walk in our customers’ shoes’
• An ability and willingness to learn and take initiative
• A reliable and punctual team player
• Computer savvy and willingness to become a product expert

If this role excites you as much as it does us, please apply today with your cover letter and up to date CV!
Job Type: Full-time

Benefits:

• Employee discount
• Free drinks
• Free food
• Professional development assistance
• Referral program

Application Question(s):

• What makes you the right person for this role?
• What is your expected annual base salary?
• What attracted you to apply for this role?
• Please tell us a little about your experience?

Experience:

• Working towards sales targets and KPIs: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In perso

Purpose of this Role

• Be the first point of contact for all sales enquiries from potential and existing customers
• Providing PassportCard’s insurance products to travellers, selling policies and growing our customer database – with the best product on the market!
• Provide an outstanding customer experience through every interaction
• Work as part of a high functioning and multi-skilled team who celebrate each other’s successes
• Meet KPI’s and adhere to PassportCard’s guidelines, procedures and quality standards 
• Upsell & cross-sell optional covers to facilitate customers’ needs & generate higher revenue
• Liaise with the Medical Assessors team regarding pre-existing conditions
• Please note: this is an office-based position