Inbound Sales Representative at West Marine

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Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Organizational Skills, Problem Resolution, Salesforce, Microsoft Office, Excel, Word, Relationship Building, Urgency, Marine Products Knowledge

Industry

Retail

Description

ABOUT THE JOB About West Marine We don’t just sell anchors and rigging. We sell a love of the water that lasts for generations. We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo. We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you. So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community. Position Summary: West Marine Pro is seeking a Pro Inbound Sales Representative to service Pro Customers across the channel. The Inbound Sales Representative is a proactive and results-driven individual. This role is essential to delivering outstanding customer service while also identifying and capitalizing on sales opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for meeting and exceeding sales targets. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Compensation Structure: In this role, you will be compensated with a fixed hourly wage plus 2% commission on margin dollars of sales that you place. You will receive regular pay based on the hours worked, with payments made on a consistent schedule. Primary Responsibilities: Customer Interaction and Sales * Handle incoming customer calls and emails promptly and professionally. * Ensure a positive and high-quality customer experience through all sales interactions. * Place customer orders, answer customer’s inquiries, and provide accurate information about products and services. * Coordinates sales efforts with marketing programs; promotes product/company focuses. * Serves as a point of contact and assists in maintaining relationships with accounts. * Keeps detailed records of customer interactions and transactions by utilizing Salesforce for activity tracking. * Staying updated on new products, features, and industry trends. * Provides support to colleagues when needed Problem Resolution: * Diagnose and troubleshoot customer problems, offering solutions and alternatives. * Escalate unresolved issues to the appropriate departments when necessary. * Follow up with customers to ensure their issues are fully resolved. Education, Experience & Skills: Minimum education required/preferred, area of study: * Minimum High School or GED. * Associate or bachelor’s degree preferred. Minimum years of relevant experience preferred/required: * 2+ years Sales experience * 3+ years Customer service experience * Proficient knowledge of marine products and/or the marine industry required. Additional skills/knowledge required include: * Strong communication, organizational and customer service skills * Sense of urgency and ability to work in a fast-paced environment. * Computer literate, including Microsoft Office, Excel, Word * Ability to foster relationships with customers. * Proficient in Salesforce Service or Sales Cloud preferred

Responsibilities

The representative will handle incoming customer calls and emails, ensuring a high-quality customer experience while placing orders, answering inquiries, and promoting company focuses. This role also involves coordinating sales efforts, maintaining customer relationships, tracking interactions in Salesforce, and staying updated on industry trends.