Inception Claims Consultant at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Time Management, Computer Literacy, Attention to Detail, Decision Making

Industry

Insurance

Description

Make a difference as an Inception Claims Consultant. Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands. Your Role Operating in a fast-paced environment, you’ll deliver exceptional customer claims experiences as the first point of contact for intermediaries and direct customers. Your primary responsibility is to handle lodgement with empathy and precision, guiding customers through the claims process via calls, respond to enquiries via phone and email, and complete processing and administrative tasks. Commencing Monday 17 November 2025, you’ll begin with 4 weeks comprehensive, fully paid training at our brand new IAG offices in Dharug Country (Parramatta). An additional 4 weeks of hands-on support will also be provided as part of your ongoing development as you transition into the role. Please note that this onboard will overlap into the Christmas period. After a minimum of 3 months in the office you may be eligible for a hybrid role allowing work from home within the business requirements, currently a minimum of one office day per week. You’ll work Monday to Friday and will need to be available for shifts between 8am – 8pm local time. Please note: To work from home, you’ll need high speed internet connection, and a private home office set up. About You You’ll thrive in a fast-paced, call centre environment. You’re empathetic, resilient, and confident in your communication. You’ll also bring: Strong customer service and conflict resolution skills Ability to prioritise and manage time under pressure Intermediate computer literacy and troubleshooting ability Excellent attention to detail Confidence in decision-making Joining IAG you’ll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Dedicated career growth programs, including the award-winning IAG Academy Award-winning recognition and reward program *Employment type eligibility criteria apply About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Deliver exceptional customer claims experiences as the first point of contact for intermediaries and direct customers. Handle lodgement with empathy and precision, guiding customers through the claims process via calls and responding to enquiries via phone and email.