The Incident Analyst is responsible for overseeing the end-to-end management of all the activities related Incidents, including escalation process, systems outage management, root-cause-analysis, Post Incident Reviews, continuous improvement and assurance of incidents closure within SLA.
He/she will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.

WORK EXPERIENCE - MINIMUM:

At least five years’ experience working as Incident manager, or a similar role.
Strong knowledge of IT service management software including ITIL and COBIT.
Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyse a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills

Please refer the Job description for details