JOB DESCRIPTION

Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes
Incident Manager is accountable for the delivery of the Incident Management Process within the engagement
The Problem Manager will be accountable for the delivery of the Problem Management Process
Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out of Business hours commitment on a rostered basis

REQUIRED SKILLS AND EXPERTISE

• Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
• Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
• Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management process. Ability to provide training and guidance to resolution teams.
• Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out of Business hours commitment on a rostered basis
• Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
• Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management process. Ability to provide training and guidance to resolution teams.

Please refer the Job description for details