Start Date
Immediate
Expiry Date
05 Oct, 25
Salary
0.0
Posted On
06 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Citizenship, Service Providers, Enterprise Business, Color, Problem Management, Collaboration, Technical Architecture, Consideration
Industry
Information Technology/IT
WHO ARE WE?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
JOB SUMMARY
The Incident and Problem Business Analysis Manager within the Service Management team at Equinix manages the processes while ensuring people adoption, enabling system capabilities in ServiceNow and meeting/exceeding the metrics/benchmarks to provide service excellence. Serves as the Process Lead to improve Equinix’s global Service Management capability and overall customer experience. The role encompasses working with business stakeholders across Data Center and Network Operations teams. This role drives process execution and efficiency by embracing modern ITIL, Agile and Lean best practices while being a champion for the ServiceNow ecosystem.
QUALIFICATIONS
Skills and attributes
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.