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Incident Communications Manager at Nationwide

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Communications, Internal Messaging, External Messaging, Corporate Reputation Defense, Customer Experience Preservation, Communications Professional, Incident Management Response

Industry

Financial Services

Description

Our Incident Communications team co-ordinates internal and external messaging during major incidents and planned disruptions to the Society’s services. As a result, this role has a significant influence on defending corporate reputation and preserving customer experience. We are looking for an unflappable and credible communications professional to join the team and support the Society’s 24/7 Silver Incident Management response. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

This role involves coordinating internal and external messaging during major incidents and planned service disruptions to protect the corporate reputation and maintain customer experience. The manager will support the Society’s 24/7 Silver Incident Management response.