Incident Coordinator - Dutch speaking at TransUnion

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Fluent in Dutch, Fluent in English, Analytical Skills, Communication Skills, Judgment Skills, Attention to Detail, Problem Solving, Liaison Skills, Knowledge of Laws, Project Management, Data Management, Incident Management, Translation Skills, Interpersonal Skills, Organizational Skills

Industry

IT Services and IT Consulting

Description

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We’re looking for a Incident Coordinator - Dutch speaking to join our growing Sontiq team. Day to Day You’ll Be: Customer Service: Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft Examine and analyse information to determine the severity of the fraud, breach and/or identity theft Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft Manage customer and client expectations Act as point of contact for customer, client and internal experts Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies Communicate clearly to customer the services and support offered Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation. Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates Administrative: Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft Prepares written proposals for breach services that fit the situation Participates in project plan schedule development, monitoring and reporting Directs document and data transfers between company and clients Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer Accountable for the overall breach/fraud incident process efficiency and effectiveness If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts Essential Skills & Experience: Must be fluent in Dutch and English (Written and Verbal) Experience in Customer Service Impact You'll Make: What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days’ annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com Interview & Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. #LI-Remote Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/ TransUnion Job Title Specialist I, Customer Support Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Responsibilities

The Incident Coordinator will screen and interview clients regarding breaches, fraud, and identity theft, while providing professional customer service. They will also manage client expectations and act as a liaison with various stakeholders.