Incident Management Business Analyst at Huntington National Bank

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

113000.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Business Analysis, ITIL, Root Cause Analysis, Metrics Reporting, Stakeholder Communication, Technical Writing, Ticketing Systems, Service Management, Product Operations

Industry

Banking

Description

Description This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Incident Management Analyst Role summary Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents. Key responsibilities Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders. Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries. Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks. Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns). Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs). Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps. Partner with IT ops counterparts to translate technical updates into clear stakeholder messages. Key stakeholders / interfaces Incident Management Manager and Head of Product Assurance. Corporate IT production support/SRE and engineering teams. BSA Compliance/Operations users impacted by incidents. Operational Risk/Audit stakeholders (as applicable). Success measures High-quality incident documentation and clear communications with minimal rework. Corrective actions tracked and closed on time; reduced ‘action leakage’. Reliable metrics that support problem management and investment decisions. Basic Qualifications High School Diploma or equivilant 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred). Preferred Qualifications: Strong writing under pressure; able to capture complex situations quickly and accurately. Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting). #LI-HYBRID #LI-KD1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $57,000 to $113,000 annual salary The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Responsibilities

Coordinates incident communications, documentation, and metrics reporting for BSA Product incidents. Tracks root cause analysis and corrective actions to closure while partnering with IT operations to translate technical updates for stakeholders.