At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

SUMMARY

As a Senior Major Incident Manager, you are a hands-on, seasoned IT professional who can keep calm in crisis situations, working confidently to lead crisis resolution across multiple platforms. You have sufficient experience to take command of and ensure the efficient running of ITSM Major Incidents. You have the verbal and authoritative presence to take charge of driving and guiding major incident calls to efficiently and quickly restore service for clients and business partners by utilizing the major incident management process and technology tools available. You will manage the lifecycle of all major and high priority incidents.

KNOWLEDGE/SKILLS

• Bachelor’s Degree in Business, Computer Science, or a related field or equal experience
• Experience and confidence working with all levels of management including business and IT executives
• Comprehensive knowledge of ServiceNow and Microsoft Office applications, including Teams, Word, Excel, and Visio
• Experience working in global, cross-functional, collaborative teams
• Experience with the Software Development Lifecycle (SDLC), i.e.. Waterfall or Agile Methodologies
• ITIL V4 certified (Managed Service Professional or Strategic Leader certification is a plus).
• Experience supporting a large enterprise (Financial Services domain experience is a plus).
• Analytical and detail orientated thought process with the ability to take methodical approach to activities such as data analysis and trending.
• Excellent verbal and written communication skills (English).
• Ability to multitask in a fast paced, stressful environment, and to remain calm under pressure.
• Highly flexible and adaptable to change.
• Able to work over weekends

BASIC QUALIFICATIONS

• Bachelor’s degree in computer science or other related field
• 10 or more years of banking experience
• Three or more years of management experience

EXPERIENCE REQUIRED

• 12+ years of overall experience with 8+ years in IT Service Management (ITSM)
• 5+ years of experience as an Major Incident Commander handling major and significant incidents in a 24x7 production environment.
• 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, LDAP, Oracle/SQL databases, SAN, Virtualization, Email systems, Event Management , ServiceNow, Enterprise monitoring and access management solutions. Subject matter expertise in one of the areas would be a plus.

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la