Immediate need for a talented Incident Management Lead. This is a 08+months contract opportunity with long-term potential and is located in Jersey City NJ (Hybrid). Please review the job description below and contact me ASAP if you are interested.

• Candidate Success Factors:
• Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform
• Results and impact:
• Able to influence peers and team.
• Demonstrates good judgement when making decisions of high complexity and impact.
• Exercise appropriate autonomy in the execution and delivery of work.
• Responsible for driving outcomes, which have meaningful effect on team or department
• Leadership and Collaboration:
• Acts in leadership capacity for projects, processes, or programs
• Creates trust with colleagues
• Client, Customer and Stakeholder Focus:
• Able to build relationships with a mix of colleagues and clients.
• Interacts regularly with management and department leaders
• Demonstrates the ability to influence stakeholders at the team level
• Compliance Culture and Conduct
• Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
• Perceived as a person of high moral character, upholds corporate values and displays high ethical standards .
• Implements Group policy related to Operational Permanent Control (OPC) Framework incident Management events (internal or external) that have, or could have, resulted in a loss, gain or opportunity cost .
• Ensures the efficacy of Incident Management Lifecycle by effecting the collaboration of ILOD OPC Officers, covering:
• Investigation an examination of the details, causes and impact of an incident, considering the effect across all businesses and functions across the Bank .
• Analysis an in depth study of the root cause of an event .
• Action plan a remediation approach to permanently address short and long-term causes Follow up incorporating recommendations from business and independent reviewers.
• Closure reviewing the quality of evidence proposed to close an incident action plan.
• Escalation propose mitigation actions relating to gaps, risks and delays to senior management.
• Develops, collects, monitors, analyzes, reports and presents incident trends to committees (weekly and ad hoc) tackling incidents, supporting mariagement’s understanding of causal patterns and advising on how to prevent.
• Provides awareness and training to participants in the incident management lifecycle.
• Executes and identifies continuous improvement opportunities to raise the quality of incident management