MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

JOB DESCRIPTION:

• To manage daily incident and coordinate with the respective support and related parties in investigation, impact assessment, recovery action, root cause analysis and permanent solution of an incident
• To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference
• To handle and manage incidents effectively based on the agreed runbook and ensuring no delays in the overall process.
• To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident
• To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner
• To prepare any monthly or regular reports for monitoring, health check and regular review
• To prepare data request for internal or external purposes including audit, regulator request, etc.
• To ensure all helpdesk daily administration are running properly and to ensure BAU alignment with incident management team
• To ensure helpdesk services level is met and proper reminder is triggered out for any tickets in pipeline

JOB REQUIREMENTS:

• Analytical skill
• Experience min 2 years
• Proficient in English both verbal and written
• Good understanding and having experience on customer/user service handling
• Strong communication skills, proactive, and attention to detail
• Experience in responding to request for technical assistance in person, via available channels
• Experience in issue analysis and redirecting tickets to appropriate support resources
• Experience in coordinating and communicate between related parties during incident
• Experience in identifying and escalate situations requiring urgent attention
• Experience in preparing documentations, reports and presentation
• Experience in tracking and perform follow up to respective parties
• Having experience in incident management role is preferred
• Having IT related education background is preferred
  Workplace type:
  On-site Working