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Incident Management Specialist at Fortive

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, ITIL Framework, IT Service Management, Analytical Thinking, Problem Solving, ITSM Tools, ServiceNow, BMC Remedy, Cloud Platforms, Virtualization, Modern Infrastructure Technologies

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Lead and coordinate resolution of major IT incidents to minimize downtime Act as the primary point of contact during high-severity incidents Ensure adherence to ITIL-based incident management processes and SLAs Communicate timely updates to stakeholders and executive leadership Facilitate post-incident reviews and document root cause analysis Collaborate with Problem Management and Change Management teams to prevent recurrence Prepare detailed incident reports and performance metrics for IT leadership Bachelor's degree in computer science, Information Technology, or related field 3+ years of proven experience in IT Service Management or similar role Strong knowledge of ITIL framework and incident management best practices Ability to work under pressure and manage multiple priorities in a fast-paced IT environment Experience with ITSM tools such as ServiceNow or BMC Remedy Analytical thinking and problem-solving Familiarity with cloud platforms, virtualization, and modern infrastructure technologies

Responsibilities

Lead and coordinate the resolution of major IT incidents to minimize downtime. Act as the primary point of contact during high-severity incidents and ensure adherence to ITIL-based incident management processes.