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Incident Management Specialist at inDrive

Dodoma, Dodoma, Tanzania -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Stress Resistance, Initiative, Complex Information Processing, Decision Making Under Pressure, Teamwork, Collaboration, Incident Handling, Conflict Resolution, Customer Service

Industry

IT Services and IT Consulting

Description

Incident Management Specialist Department: Customer Service and Experience Employment Type: Full Time Location: Tanzania Description To be added Key Responsibilities Interacting with customers through phone calls and emails, providing explanations Resolving complaints and ensuring a high level of service. High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents. Processing incoming requests from users in the admin. Panel data collection for incident analysis Provide suggestions for improving the quality of incident resolution and their reduction. Skills, Knowledge and Expertise Excellent oral and written speech in English language. High stress resistance. Ability to take Initiative. Ability to work with a large amount complex information. Ability to remain calm and make decisions under pressure, especially during high stress incidents. Teamwork & collaboration with colleagues. Experience in handling accidental cases would be a plus.

Responsibilities

The role involves interacting with customers to resolve complaints and managing high-quality resolutions for incidents such as conflicts and criminal cases. Additionally, the specialist will process admin panel requests and provide suggestions to reduce incident occurrences.