YOUR SKILLS AND EXPERIENCE

• Strong communication and interpersonal skills, with a passion for helping others.
• Solid knowledge of Windows, Microsoft Office, and common business applications, along with experience in troubleshooting.
• Ability to manage your time effectively, prioritise tasks, and work independently when needed.
• A flexible and solutions-focused mindset, with the ability to adapt to changing needs.

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANISATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELLED BY ITS MARKET LEADING CAPABILITIES IN AI, GENERATIVE AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2024 GLOBAL REVENUES OF €22.1 BILLION.

Get The Future You Want | www.capgemini.co

YOUR ROLE

• Be the first point of contact for IT support queries, helping a wide range of users resolve or escalate technical issues in a friendly and professional manner.
• Provide excellent customer service and manage expectations with empathy and clarity, even during busy periods.
• Triage, resolve, or escalate incidents to managed service providers as needed.
• Track and manage support tickets through to resolution using internal systems.
• Collaborate with internal teams and external service providers to ensure seamless support.