Incident Manager at Consort Group

Porto, Porto, Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

35000.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Problem Management, ITIL v4, Service Management, Infrastructure Support, Stakeholder Management, Root Cause Analysis, SLA Management, Change Management, Reporting, English C1, French C1, Cross-functional Coordination, Operational Excellence, Production Support, Communication

Industry

IT Services and IT Consulting

Description

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Incident Manager This is your mission Are you passionate about IT service continuity and incident resolution in complex production environments? Then this position is for you. As an Incident Manager – Production, you will be responsible for coordinating end-to-end incident resolution and contributing to service reliability within a critical IT production ecosystem. Build side: Contribute to the continuous improvement of Incident and Problem Management processes Participate in defining and enhancing operational procedures aligned with ITIL best practices Support the implementation of reporting frameworks related to production stability Collaborate with technical teams to identify recurring issues and preventive actions Promote rigor, service quality, and operational excellence across teams Run side: Lead end-to-end Incident Management for infrastructure and production incidents Coordinate technical teams and task forces to restore services within agreed SLAs Ensure clear, structured, and timely communication during major incidents Animate Problem Management committees and follow up on root cause analysis Produce regular reporting on IT production status and incident performance Act as a key point of contact during critical production situations This is your background You have at least 2 years of experience as an Incident Manager in demanding IT production or infrastructure environments. You value rigor, service orientation, and structured communication, and you thrive in environments where reliability and responsiveness are critical. This is your career path. You are motivated to grow within IT service management, deepen your expertise in production environments, and evolve toward senior operational or service management roles in international contexts. This is your expertise: ITIL v4 framework knowledge (certification is a plus) Incident, Problem, and Service Management processes IT production and infrastructure environments Reporting and operational dashboards Coordination of cross-functional technical teams Change management experience (nice to have) This is how you work as part of a team: Strong communication and stakeholder management skills High level of rigor, organization, and attention to detail Service-oriented mindset Ability to stay calm and structured under pressure Team spirit and collaborative approach Language Skills : English - C1 French - C1 This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity A comprehensive HR package: health insurance, TR card, CSE A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Good to know Location: Porto, Portugal Contract: Permanent contract Remote work: Hybrid Range: 25K- 35k Gross/ year (depending on enperience) Job category: IT Operations / Service Management / Production Support What you will do here, you won't do anywhere else. This moment is yours.

Responsibilities

Coordinate end-to-end incident resolution and lead technical task forces to restore services within agreed SLAs. Contribute to the continuous improvement of Incident and Problem Management processes aligned with ITIL best practices.