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Incident Manager at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Technical Leadership, Problem Solving, Customer Service, Calm Under Pressure, Troubleshooting, Service Recovery

Industry

Telecommunications

Description

Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years). Technical Leadership: Strong ability to lead and manage technical teams under pressure. Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery. Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach. Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 776099

Responsibilities

Manage incidents in a telecom or network operations environment while leading technical teams. Ensure service recovery and handle customer interactions professionally.