CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

JOB TITLE

incident manager
As IT Operations Manager (Night Shift) you will be responsible for minimizing business service downtime and the impact of a major IT incident. You will oversee IT Operations, coordinate and lead technical support groups, and handle both internal and client communications to senior management during critical incidents, providing leadership with metrics and insights.
What we’re looking for:
Languages: English and Portuguese. Advanced / Fluent.
Experience working in client-facing positions is necessary.
Experience in working with ITIL processes.
Experience leading restoration efforts during critical incidents, coordinating technical resources from multiple teams.
Strong interpersonal skills to partner with other stakeholders in technology, operations, and business organizations. Excellent verbal and written communication. One team mentality.
Ability to work under pressure and prioritize.
Analytical and problem-solving skills.
Strong leadership skills and the ability to generate engagement in the team, working towards a common goal.
Experience analyzing incident related metrics, elaborating reports, and identifying improvement opportunities.
Working experience in matrix organizations supporting local and global teams.
Experience in IT Application and Infrastructure support.
Experience in payment and/or financial industry is desirable.
+2 years in an IT leadership role either in directly managing staff or in providing technology leadership.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

WHAT YOU SHOULD KNOW ABOUT US:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Please refer the Job description for details