About the job

Role: Incident Manager

Location: Luxembourg

Contract: Freelance

Duration: Long Term - can run for 6 years

Knowledge & Continuous Improvement:Ensure the Incident Management practice operates under the Continual Improvement model of ITIL v4, using KPIs and maturity assessments to enhance perform
ance.Identify recurring incidents, trends, and systemic issues, and escalate to Problem Management for long-term remedia
tion.Promote knowledge sharing by ensuring the Knowledge Management practice is fully leveraged to reduce incident recurrence and improve response quality. Encourage the use of dashboards and real-time monitoring data to optimize detection and response capabilities.Benchmark Incident Management maturity and efficiency against industry standards and best practices.

Responsibilities

Role: Incident Manager

Location: Luxembourg

Contract: Freelance

Duration: Long Term - can run for 6 years

Knowledge & Continuous Improvement:Ensure the Incident Management practice operates under the Continual Improvement model of ITIL v4, using KPIs and maturity assessments to enhance perform
ance.Identify recurring incidents, trends, and systemic issues, and escalate to Problem Management for long-term remedia
tion.Promote knowledge sharing by ensuring the Knowledge Management practice is fully leveraged to reduce incident recurrence and improve response quality. Encourage the use of dashboards and real-time monitoring data to optimize detection and response capabilities.Benchmark Incident Management maturity and efficiency against industry standards and best practices.