Incident Manager at IPF Digital

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Governance, Stakeholder Relationship Management, Problem Management, Measurement, Learning and Development, Communication, IT Service Management, Regulatory Compliance, Root Cause Analysis, Continuous Improvement, Performance Indicators, Training, Collaboration, English, Estonian

Industry

Financial Services

Description

About Team You’ll join the Change Management function at IPF Digital, working closely with IT, Digital, and business stakeholders across multiple markets. The team plays a critical role in strengthening operational resilience, ensuring regulatory compliance, and embedding a culture of learning and continuous improvement. This role is based in Tallinn, with responsibility for initiatives across all IPF Digital operations and markets. Here’s how you’ll put your skills into action Incident Management : Own and lead the end-to-end incident management lifecycle, ensuring incidents are detected, managed, resolved, and reviewed in a consistent, controlled way that minimizes business impact and strengthens service resilience. Governance: Ensure the incident management process meets internal policies and external regulatory requirements, including DORA, maintaining audit-ready records and acting as a key contributor to regulatory reporting and assurance activities. Stakeholder Relationship Management: Act as the single point of contact during significant incidents, coordinating IT, business teams, and external partners, and ensuring timely, clear, and confidence-building communication throughout high-pressure situations. Problem Management: Establish and develop the problem management practice, driving root cause analysis, preventive actions, and long-term fixes that reduce incident recurrence and improve overall operational stability. Measurement: Monitor and analyse incident and problem trends, tracking performance indicators such as time to detection, resolution, and recurrence, and using insights to drive automation and continuous process improvement. Learning and Development: Build organisational capability by delivering training and raising awareness of incident and problem management responsibilities, embedding shared ownership and consistent ways of working across teams. Communication and language skills: Communicate confidently and clearly in both Estonian and English, adapting your language and style to suit diverse audiences. You’ll facilitate collaboration across international teams, ensuring shared understanding and smooth delivery across markets. We also know that experience counts – and we believe that the following can support your success: Experience managing end-to-end Incident Management in complex IT or digital environments. Hands-on use of IT Service Management tools (such as Jira Service Management and Jira Cloud) to track, document, and report incidents. Exposure to regulatory, audit, or compliance-driven environments, ideally within financial services or similarly regulated sectors. Our hiring approach As part of our skills-first recruitment process, you will be asked to complete a practical work challenge. This gives you a chance to showcase your skills, your way of thinking, and your problem-solving approach – beyond what’s on a CV. In the next steps, we’ll focus on getting to know you better through conversations around culture fit and soft skills, to ensure we’re a great match for each other. What can we offer you? Real opportunities for growth – enjoy access to a variety of internal learning and external development initiatives. A fully free mental health platform with access to certified professionals: psychologists (including child psychologists), dietitians, business coaches, and physiotherapists. Relaxed team integrations – kayaking, cycling, workshops, team outings… we enjoy spending time together, and we make it happen regularly. Move your body, clear your mind – you can use Multisport card or use private health care coverage. A truly international environment – we collaborate with teams from Mexico to Australia. Sounds exciting? That’s just our everyday reality. From office life Company parking where you can book a parking place. Weekly team lunches – enjoy vouchers to nearby restaurants (yes, sushi included!). Brand new office in a prime location – Gdański Business Center in Warsaw, just 5 minutes from Dworzec Gdański metro station. Inside: 3 types of coffee, ping pong, and a chillout room. Tempted? Flexibility is not a buzzword – hybrid work model (2 days a week at the office) and flexible hours are our standard, not a perk. Here’s how our team describes our culture The culture at IPFD is driven by our shared values. People are put first, we accept differences and encourage individuality. Due to our flat business structure, we enjoy collaborating together. Enjoying some good times together is also highly encouraged! Sounds good? We all think so at IPF Digital. 🔍 Whistleblowing At IPF Digital, we are committed to ethical conduct and upholding our values. We are dedicated to building trust-based relationships with our customers, employees, and the communities in which we operate. To support those who wish to act with integrity, we have implemented mechanisms that allow for the reporting of any concerns related to potential risks, unethical behavior, or legal violations. Want to report concerning behavior? Click here to report Polish Whistleblowing Procedure

Responsibilities

Own and lead the end-to-end incident management lifecycle, ensuring incidents are managed and resolved effectively. Establish and develop the problem management practice to reduce incident recurrence and improve operational stability.