Incident Manager (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

380000.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Communication Skills, SaaS Experience, Cloud Environment, Incident Coordination, Postmortem Facilitation, Trend Analysis, Metrics Analysis, SRE Practices, DevOps Practices, Incident Management Tools, Organizational Skills, Calm Under Pressure, Transparency, Customer Trust, Process Improvement

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Incident Manager in United States. As an Incident Manager, you will play a critical role in ensuring operational excellence across a high-availability SaaS platform. You will coordinate incident response efforts, drive clarity in communications, and facilitate swift resolution while keeping stakeholders informed. The role requires balancing real-time operational needs with process improvement initiatives, enabling teams to operate efficiently across time zones. You will collaborate with engineers, product managers, and leadership to track trends, implement preventative measures, and continuously enhance system reliability. This is an opportunity to have a tangible impact on uptime, customer trust, and organizational resilience while working in a fast-paced and dynamic environment. Accountabilities: Lead incident response communications, coordinating across engineering, product, support, and leadership teams. Ensure timely and accurate updates are provided to internal teams, executives, and customers. Drive incident coordination in both synchronous and asynchronous contexts for distributed teams. Maintain clear incident timelines, roles, and actions without assuming technical ownership. Utilize and optimize incident management tools for streamlined reporting, tracking, and communication. Facilitate blameless postmortems, ensuring follow-ups are owned, completed, and outcomes are documented. Track incident trends, analyze metrics, and recommend improvements to reduce impact and enhance response efficiency. Present incident reports and trend insights to executive leadership. Identify opportunities to strengthen incident response processes and enhance customer trust. Experience managing incident communications in a SaaS or cloud environment. Strong written and verbal communication skills, adaptable for executives and customers. Hands-on experience with modern incident management tools such as Incident.io, Rootly, or FireHydrant. Proven ability to analyze incident metrics, identify trends, and present actionable insights to leadership. Experience facilitating blameless postmortems and ensuring follow-ups are completed. Familiarity with SRE and DevOps practices. Ability to remain organized, calm, and focused under pressure. Commitment to transparency, clarity, and trust in incident management. Bonus: Background in SRE, DevOps, or technical program management; experience supporting distributed teams; understanding of SLIs, SLOs, and reliability frameworks. Competitive compensation ($266,000–$380,000 OTE). Unlimited paid time off and global company closure days. Paid holidays and volunteer time-off. Comprehensive medical, dental, and vision coverage starting on day one. Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options, with employer contributions. Life, AD&D, short-term and long-term disability insurance. Family planning support including fertility, adoption, and parental resources. Paid parental leave and employee assistance programs. Mental health support and wellness initiatives. 401(k) retirement savings plan. Professional development, on-demand learning libraries, mentoring, workshops, and global learning days. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then managed by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

As an Incident Manager, you will coordinate incident response efforts and drive clarity in communications to facilitate swift resolution. You will collaborate with various teams to track trends and implement preventative measures to enhance system reliability.