Incident Manager at SAIC

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Management, Troubleshooting, Analytic Skills, Diagnostic Skills, Communication Skills, Software Development, Security, End-User Computing, VPN Services, WAN/LAN Management, Technical Skills, Government Compliance, Circuit Restoration, Mobile Device Support, PC Hardware, Software Protocols

Industry

Defense and Space Manufacturing

Description

SAIC has an opening for an IT Specialist to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Fort Bragg, NC. Key Responsibilities: Conducts installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN / LAN / VLAN routing and switching infrastructure hardware and software, including network and PC hardware and software. Conducts provisioning, operating, managing, and monitoring of WAN / LAN Virtual Private Network (VPN) services to securely connect remote elements and mission partners over the SOF Information Environment (SIE) and shared public IP networks, while ensuring compliance with applicable DoD, Defense Intelligence Agency (DIA), DISA, United States Cyber Command (USCYBERCOM), and USSOCOM policies, procedures, regulations, and directives. Troubleshoots WAN / LAN voice, data, and transmission networks and evaluates the effect of architectural changes on them. Prepares activity and progress reports for the Government regarding IT systems performance initiatives. Implements network and security access. Collaborates with external Government and commercial circuit providers to expedite restoration of circuit outages. Provides mobile and Commercial Solution for Communications (CSfC) device support. Must have solid technical skills, with experience in a variety of network, software, and hardware protocols involved in IT Specialist operations. Must have comprehensive knowledge of Government hardware, software, and network components. Must have strong troubleshooting, analytic, diagnostic and communication capabilities. Position may require shift work and / or an ability to work a non-standard work schedule to support the USSOCOM mission. · Bachelor's Degree and 4+ years of related experience; OR Master's Degree and 2+ years of related experience; OR AA with 6+ years of related experience; OR HS with 8+ years of related experience in lieu of degree. · DoDD 8570.01-M IAT Level II AND · CCNA Security Clearance Requirements: · Active DoD Top Secret Clearance is required to start with the ability to obtain a TS/SCI if hired.

Responsibilities

The Incident Manager will conduct installation, tuning, testing, and management of WAN/LAN infrastructure. They will also troubleshoot networks and prepare reports on IT systems performance initiatives.