Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Incident Manager at Tata Teleservices Career Portal

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Cloud Services, SaaS, ITSM Tools, Technical Analysis, Stakeholder Management, Communication, Problem Management, SLA Management, Process Improvement, Knowledge Management, Team Leadership, Major Incident Response, Cross Functional Coordination, Time Management, Log Analysis, Error Message Analysis

Industry

technology;Information and Internet

Description

Professional Experience : 1. 10+ years of expertise in managing 24X7 IT services, operations 2. minimum 5+ years Hans on experience in incident Management of Cloud & SaaS Managed services 3. Proven experience in handling Major Incident Response and Resolution management, Cross functional co-ordination, Communication and stakeholder expectation management 4. Proven experience in ITSM Tool Monitoring and Management for Incident, Problem and SLA management 5. Technical analysis : ability to analyze Logs, error messages and Tech report and ability to identify RCA and Remediation 6. Drive Team towards key Support KPIs/SLA Compliance Key certifications 1.ITIL Certified 2. Fundamental Technical certification in Cloud and SaaS Technologies Key KPI Demonstrations 1. MTTR Reduction 2. Recurring incident elimination 3. Incident SLA management 4. CSAT ( Stakeholder expectation Management) 5. Process improvement ( Incident, Problem and SLA management ) 6. Knowledge management Soft skills : 1.Excellent written and verbal communication skills 2.Ability to cope with Business Ops pressure and handle cross functional team towards Resolution 3.Major incidents can happen at any time . Ability to cope with Time pressure and be ready to be available round the clock to handle Major Incidents 4.Ability to monitor incident management processes, Tools and Document and recommend continuous Improvement .

Responsibilities

The Incident Manager will oversee 24X7 IT services and operations, ensuring effective incident management and resolution. They will coordinate cross-functional teams and manage stakeholder expectations during major incidents.