Incident & Problem Management Specialist (P3) ,Service Management, Technolo at AXA

Minato, , Japan -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Incident Management, Problem Management, ITIL, IT Infrastructure, Stakeholder Management, Analytical Skills, Time Management, Staff Management, Communication Skills, Customer-centric Policy, ITSM, Process Design, Process Improvement

Industry

Insurance

Description

職務内容【職務内容/ Job Description】 Service Management team is a part of IT Services and the role requires a person with Incident and Problem Management skills following the ITIL standards The purpose of the Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. Also, to drive Problem Management processes of detection, investigation, remediation, and reporting of underlying problems driving the incidents. As part of One AXA Japan, Incident and Problem Mgt Expert will need to work across 3 entities of ALJ, ADJ and ADL for better efficiency, collaboration and improve service quality. 【求めるスキル・経験/ Required Skills and Experiences 】・ ServiceNow Experience ・ Previous experience in IPC management in a high profile/high intensity 24/7 Global Incident Management team is desirable. ・ Working knowledge of IT hardware & infrastructure ・ Familiar with methods and techniques for reporting progress against an agreed plan. ・ Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants. ・ Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services. ・ Understand and respect the customer-centric policy ・ Must be capable of considering rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly. ・ Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills. ・ Must have good interpersonal and stakeholder management skills. ・ Has good oral communication and written skills and takes an analytical approach to problem solving. ・ University degree level knowledge in Computer Science or other related engineering field. ・ ITIL v3 or ITIL v4 Foundation certification. ・ 5+ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement. ・ Native Level Japanese is required to communciate with key stakeholders internally and externally. ・ English Business level skill to be able to use in IT business, reading, writing and conversation. 【待遇/ Condition】【賃金】現年収、能力、経験に応じて当社規定により優遇【勤務時間】 9:00～17:00（休憩12:00～13:00）フレックスタイムあり【勤務地/ Work Location】（雇入れ直後）白金本社（変更の範囲）会社の定める就業場所へ異動を命じることがある。【アクサ生命保険について】アクサ生命はアクサのメンバーカンパニーとして 1994 年に設立されました。アクサが世界で培ってきた知識と経験を活かし、315 万人のお客さまから 571 万件のご契約をお引き受けしています。1934年の日本団体生命創業以来築いてきた全国 511 の商工会議所、民間企業、官公庁とのパートナーシップを通じて、死亡保障や医療・がん保障、年金、資産形成などの幅広い商品、企業福利の増進やライフマネジメント🄬（人生を経営する）に関するアドバイスをお届けしています。アクサジャパン採用サイト：採用情報｜アクサ・ホールディングス・ジャパンキャリア：キャリア｜アクサの魅力｜採用情報｜アクサ・ホールディングス・ジャパン福利厚生：福利厚生｜アクサの魅力｜採用情報｜アクサ・ホールディングス・ジャパン

Responsibilities

The specialist will manage incident and problem processes to restore service operations quickly and minimize business impact. They will also drive the detection, investigation, and remediation of underlying problems while collaborating across AXA entities to improve service quality.