Incident Resolution Analyst

at  Allianz Australia

RISK AND INCIDENT ANALYST – TECHNICAL - SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to perform data/information analysis, providing meaningful information to the tear and to technical leaders to ensure current and emerging risks are appropriately identified and assessed.

• Conducting data extraction and analysis to assess and report on the performance of Technical Operations, as well as providing focus on thematic issues arising from compliance and risk incidents investigations.
• Producing monthly reporting on activities and results within the Technical Operations team, including results and insights, and making recommendations on improvements to processes that can lead to sustained results improvements.
• Liaising with the Information Technology data warehouse and internal Technical teams to obtain data to aid in assessing the quantum of impacted customers, remediation and rectification activities, and analysing received data to ensure quality and accuracy.
• Monitoring and reporting on success measures for implemented change (resulting from incident management).
• Implementing and producing appropriate incident resolution activity reports and trend analysis reports based on incident resolution activity.
• Providing analytical support for the evaluation of Significant Dealing notifications from partners.
• Monitoring complaint reporting to identify if selling outside of the Target Market Determination (TMD) is occurring and supplying complaints data to Technical teams.