ABOUT US

The Surface Control Centre (SCC) (previously known as the Network Management Control Centre) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.
We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 12 tunnels including the Blackwall Tunnels, Rotherhithe Tunnel, and upcoming Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

SKILLS, KNOWLEDGE, EXPERIENCE AND WAYS OF WORKING

• Good geographical understanding, or ability to acquire knowledge of the surface transport network, such as the bus network, Transport for London Road Network, strategic road network and tunnels
• A good understanding of control centre procedures and working practices and the rationale that informs them
• Excellent communication skills, with the ability to remain calm and reassure callers in a sympathetic manner and extract the relevant details from them in order to quickly arrange for assistance to be forthcoming
• Computer literate with a proven ability to pick up understanding of new information technology systems
• Proven ability to act clearly and decisively in response to real time operational issues
• Demonstrable experience of managing time effectively and of multi-tasking
• Experience of remaining calm under pressure and prioritisation of tasks in a pressurised environment

You will be responsible for:

• Managing real-time incidents on the TfL Bus network; triaging and responding to over 700 Code Blue and Code Red emergency calls from bus drivers each day
• Managing real-time incidents on the TfL tunnels and high-speed road network, responding to incidents such as over-height vehicles, broken-down vehicles, or collisions in our 12 tunnels
• Responsible for real time communication with our partners including Bus drivers, Bus Operating companies, contractors and emergency services.
• Support TfL colleagues in their delivery of the transport network.
• Using of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.