Incident Response Engineer at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Response, Technical Support, Problem Solving, Collaboration, Troubleshooting, Cloud Security, Networking, Automation, PowerShell, Python, Technical Document Creation, Mentoring, Process Improvement, Defect Identification, Knowledge Sharing, Quality Assurance

Industry

Software Development

Description

Response and Resolution - Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. - Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Performs in-depth product troubleshooting and remediation when needed. - Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness - Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). - Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Product/Process Improvement - Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. - Identifies potential defects and escalates to more senior engineers to resolve. - Applies broad knowledge of automated tools being used across other technologies and products. Required Qualifications: - Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience - OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Additional or Preferred Qualifications: - Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments - Automation (PowerShell and/or Python, or a similar language, can be a beginner to intermediate level).

Responsibilities

The Incident Response Engineer resolves customer issues through problem solving and collaboration, ensuring customers are informed about the status of their issues. They also assist in implementing readiness programs and collaborate on cross-team technical issues.