REQUIREMENTS

• 24/7 shift work on a rotating roster

WHY WORK WITH THE DEPARTMENT OF EDUCATION?

• Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement
• Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
• Meaningful work that actually makes a difference
• Hybrid working arrangements available subject to operational requirements.
• Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement

• Career progression opportunities

• The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.

• Employee Wellbeing Support Services available to all department staff

ABOUT THE ROLE

Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.

KEY DUTIES

• Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
• Actively contribute to a positive team environment and culture
• Coach, mentor and train more junior incident response officers
• Oversee more complex security related issues
• Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
• Liaise and provide support with alarm system technicians working on sites
• Liaise with other emergency services in relation to emergencies at schools
• Preparing and disseminating Incident Reports
• Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers