Keylane, a leader in SaaS solutions for the insurance and pensions industry, is looking for a person to work with incident management to join our team. This role is key in ensuring the quality, stability, and performance of our software solutions. .

KEY ABOUT YOUR ROLE

In this role, you’ll get to work closely with our development teams, being involved in the whole software development process. Your main job will be to help with ticket managing, understanding customer input on bugs and fulfilling Service Requests, making sure everything runs smoothly and performs at its best. You’ll work directly with clients, communication and managing expectations is key.
At Keylane, we’re all about growth and learning. As an Incident Support Consultant, you’ll have access to the Keylane Academy, which offers a ton of resources for your personal and professional development. Whether it’s career mapping or industry expert talks, we’re here to make sure you’re not just working a job but building your career.

KEY ABOUT YOUR RESPONSIBILITIES

• Work closely with the development team to support the customer
• Troubleshoot, analyze, and resolve issues, ensuring seamless integration.
• Continuously monitor software performance, identifying areas for improvement.
• Collaborate with internal teams to integrate new features and enhancements.
• Keep detailed records of testing and release activities.