ABOUT THE DEPARTMENT

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

REQUIREMENTS

• Desirable: An understanding of Child Safe Standards, and/or experience in a contact centre/customer service environment.
• The role is rostered on to work shifts, between 8 am and 6 pm, Monday to Friday. The role will not be rostered shifts during the school holidays.
• Availability in the afternoons is a requirement of the role.

WHY WORK WITH THE DEPARTMENT OF EDUCATION?

• Meaningful work that actually makes a difference
• Hybrid working arrangements available.
• Career progression opportunities
• The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
• Employee Wellbeing Support Services available to all department staff

• Elicit key information from callers reporting incidents, accurately and succinctly record this information.
• Engage with callers to ensure appropriate policies and legislation have been followed.
• Categorise incidents according to severity of impact upon the school community and individuals.
• Triage calls of a serious nature and make appropriate referrals.
• Communicate in a sensitive and empathetic manner, while respecting confidentiality.
• Provide a high level of customer service.
• Provide timely, accurate and consistent advice to principals, school leaders and regional staff relating to incident management.