Directorate: Housing Regeneration and Operations
Section: Housing Management
Location: Civic Centre
Grade: Level 8
Salary: £32,654 - £35,235
Hours: 37 – Full Time
This advert is open to both Internal and External applicants.
This is an exciting opportunity to join the Housing Management Team.
You will play a key role in delivering support to City Council tenants affected by the cost-of-living crisis.
As part of the City Council’s ‘Help is at Hand Campaign’, which ensures that everyone has access to a financial MOT, you will be working alongside key partners, charitable and voluntary agencies to achieve positive outcomes.
The Income Advice Service is widely recognised as a high performing and dynamic team having maximised the income of tenants by more than £6.5m since April 2020.
You will need to possess excellent communication skills as well as being able to demonstrate organisational skills to manage a varied caseload.
Knowledge of Welfare Benefits and the Welfare Reform Act is required along with experience of conducting complex and sensitive interviews with customers.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Please refer the Job description for details