• Are you ready to lead with purpose and inspire high-performing teams?
• We are now looking for a dynamic and results-oriented leader with a sharp analytical mindset and hands-on experience using Microsoft Dynamics to drive operational excellence. The ideal candidate brings a strong background in line management and a strategic approach that consistently translates into high-impact delivery and measurable outcomes. You should be known for getting things done efficiently, effectively, and with purpose. You will be capable of producing comprehensive reports suitable for presentation to senior management and the board.
• This is more than a management role. Its an opportunity to inspire, innovate and deliver in two of the most important areas of our business: income collection and lettings. You’ll lead and develop high performing teams - supporting them to deliver exceptional customer experiences. You’ll drive continuous improvement, and ensure customers are supported with fairness, respect and accountability.

You will:

• LEAD THE INCOME AND LETTINGS TEAMProvide strategic leadership and direction to a multidisciplinary team, ensuring high performance, compliance, and alignment with Selwood Housing’s values.
• DRIVE SERVICE IMPROVEMENT AND INNOVATIONChampion continuous improvement, customer engagement, and innovation in income collection and lettings processes.
• ENSURE LEGAL AND REGULATORY COMPLIANCEOversee adherence to housing legislation, welfare benefits regulations, and internal policies, including authorising legal notices and evictions.
• MANAGE BUDGETS AND OPERATIONAL PLANNINGHold responsibility for budget management, ensuring value for money and operational efficiency across the service.
• ENHANCE CUSTOMER EXPERIENCEEmpower teams to deliver excellent customer service, manage complaints, and support tenants in maximising income through benefit entitlements.
• REPRESENT THE ORGANISATION EXTERNALLYAct as the lead contact for income and lettings with local authorities, legal advisors, and other partners, ensuring Selwood Housing&©s interests are well represented.

You will have:

• SENIOR LEADERSHIP IN SOCIAL HOUSINGProven experience leading income recovery, lettings, or tenancy management functions within a social housing context, including managing teams and driving service performance.
• STRATEGIC AND ANALYTICAL THINKINGAbility to interpret data for decision-making, develop policies, and manage external contracts, with a track record of delivering service improvements and benchmarking performance effectively.
• TECHNICAL EXPERTISE IN INCOME MANAGEMENTStrong knowledge of rent arrears recovery, Universal Credit, housing benefit systems, and financial inclusion strategies, with the ability to interpret and apply relevant legislation and policy.

Please refer the Job description for details