Job Title: Income Assistant
Salary: £28,901.61 per annum
Location: Brassey Road, Shrewsbury with hybrid working
Hours: 37 hours per week, 12 month fixed term contract
We currently have an exciting opportunity for an Income Assistant to join our successful Income Team on a full time, fixed-term basis. This position will also be considered as a secondment opportunity for internal applicants.

WHAT SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• Experience and knowledge of housing legislation and best practice regarding Income and court process
• Experience of working with internal and external partners to resolve complex issues
• An ability to be pro-active, use own initiative and be self-driven to achieve agreed individual targets
• Experience of working with vulnerable customers.
• Ability to tackle difficult situations with confidence and negotiate to reach a good solution
• Pro-active communicator to ensure customers are at the heart of the case management

ABOUT US

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassionWe’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

HOW TO APPLY

Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk

Closing date: Friday 8th August 2025 - interviews may take place throughout the advert.

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Job Types: Full-time, Temporary
Pay: £28,901.61 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount
• Work from home

Ability to commute/relocate:

• Shrewsbury SY3 7FA: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Shrewsbury SY3 7FA
Reference ID: 70

As an Income Assistant, you will be required to have knowledge of welfare benefits, housing legislation and be able to demonstrate best practice regarding income collection and court processes. This is a customer focused role requiring a holistic approach to problem solving and you will be required to think strategically to achieve positive results for both the customer and the business. The successful candidate will be supporting our customers to navigate the intricacies of welfare benefits and sustaining their tenancies. Therefore, if you have an ability to be pro-active, use a wide range of software packages, can demonstrate good communication skills and have a positive approach to tackling problems whilst also working to tight deadlines and targets we would love to hear from you.