Income Assistant at London Borough of Brent

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

37134.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Income Management, Data Entry, Microsoft Office, Housing Management Systems, Communication Skills, Problem Solving, Record Maintenance, Tenancy Sustainment

Industry

Government Administration

Description

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. Salary range: £34,998 - £37,134 p.a. incl. London weighting (plus fantastic benefits!) Contract: Fixed term (24 Months) Hours of work: 36 hours per week Location: Civic centre and other locations from time to time Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post The Housing Management Service is recruiting Income Assistants to support the Rent Income Team in delivering an effective and customer-focused administrative service to residents across Brent. This is an exciting opportunity to join a fast-paced and supportive team at a time of transformation and service improvement. The successful candidates will play a key role in supporting the day-to-day administration of the Rent Income Team while helping to deliver high-quality services to residents. You will provide administrative support across a range of income management activities, including responding to resident enquiries, maintaining accurate records, supporting tenancy sustainment activity, and assisting with the monitoring and management of rent accounts. Working closely with Income Project Officers, Area Tenancy Managers, and wider Council services, you will contribute to a service that is focused on early intervention, resident support, and delivering positive outcomes for our communities. You will also support the team in maintaining accurate data, updating housing management systems, and ensuring residents receive a professional, responsive, and empathetic service. The Person We are looking for an organised and motivated individual who thrive in a busy environment and have a strong commitment to customer service. You will have experience carrying out administrative duties, excellent communication skills, and the ability to manage competing priorities effectively. Experience within housing management, income collection, or social housing services is desirable. The successful candidates will have: An understanding of social housing and awareness of relevant housing legislation and welfare benefits. Strong organisational and administrative skills Good attention to detail and accurate data entry skills Experience using Microsoft Office and housing management systems The ability to communicate confidently with residents and colleagues A proactive and positive approach to problem-solving A commitment to delivering high-quality resident-focused services You will work well as part of a team, be willing to learn, and be motivated to contribute to a service that supports residents and strengthens tenancy sustainment. Why join us? We know people achieve their best when they feel valued. At Brent, you’ll benefit from: Up to 33 days annual leave (depending on length of service) plus bank holidays Excellent pension with generous employer contributions (LGPS) Hybrid and flexible working options available for most roles Supportive family-friendly policies for parent, guardians, and carers Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme Financial support such as education sessions, childcare deposit loans, and season ticket loans Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities Learning and development opportunities to help you grow your career Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment To learn more about our benefits, visit Our offer to you. Closing date: Sunday 28 June 2026 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk. Job Description

Responsibilities

Provide administrative support to the Rent Income Team, including managing rent accounts and responding to resident enquiries. Collaborate with project officers and tenancy managers to ensure early intervention and positive outcomes for residents.