Job Introduction
Job Title: Income Legal Officer
Salary: £29,500 - £31,000
Contract: Fixed Term Contract (9 months)
Location: Warrington
Weekly Hours: 35 (Monday to Friday)

SO…. WHAT IS THIS ROLE EXACTLY?

This is an exciting opportunity for a customer focused and experienced Income Legal Officer, to join our customer services team.
We are looking for an individual who is resilient, well organised and be able to handle both challenging and sensitive conversations with customers, as well as representing the group at court hearings and evictions.

WHAT WILL I BE RESPONSIBLE FOR DOING?

As an Income Legal Officer, you will be designated a patch of properties for which you are responsible for collecting the rent and/or charges. You will make calls and take action to recover outstanding rent, mitigating loss of income by being proactive in terms of supporting customers with making sustainable payment arrangements and benefit claims.
You will also be responsible for attending court hearings and evictions on behalf of the team, you will need to organise court bundles and ensure you are well informed on any cases you are attending. You will need to conduct pre court and pre-eviction visits only where we are struggling to engage with our customers.
YHG is committed to supporting our customers through the cost-of-living crisis and the roll out of Universal Credit and by joining us you have an opportunity to help us make a real difference to someone’s life.