ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT THE ROLE:

The role of Income Officer is to maximise rental income for our Sage customers, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment. Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into our Income Manager.

KEY DUTIES INCLUDE:

• Communicate with customers regarding rent accounts via phone and email.
• Manage rent arrears cases and negotiate payment arrangements.
• Collaborate with the financial wellbeing team to support tenancy sustainment.
• Provide advice on Welfare, Universal Credit, Housing Benefit, and CAB.
• Liaise with managing agents and local authorities for consistent service.
• Stay updated on legislative and regulatory requirements for rental income.