Income Officer

at  Birmingham City Council

INCOME OFFICER – TEMPORARY ACCOMMODATION

Grade 3 - £26,409- £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week. Permanent
Are you looking for an exciting role where you can make a difference?
Are you ready to make a meaningful impact on one of the most critical periods of Birmingham’s future? In a city facing unprecedented financial challenges, Birmingham City Council is seeking dynamic individuals who demonstrate the expertise, determination, and unwavering resilience required to ensure the delivery of vital services to our citizens.
Presently, there are many external factors affecting homelessness and rough sleeping in our city, from legislative change to the rise in the cost-of-living, fuel poverty and the national housing crisis. If you’re looking for your next challenge and have the passion and drive to deliver the very best temporary accommodation provision and have the ability to ensure the best housing outcomes are delivered to vulnerable citizens, then these are the jobs for you.
We are seeking dedicated and proactive Income Officers to join the team. In this role, you will be responsible for managing and recovering arrears, ensuring timely payments of the TA charge , and providing support to residents facing financial difficulties.

Key Responsibilities:

• Manage and monitor Temporary Accommodation charge accounts to ensure timely payments.
• Identify and pursue arrears, negotiating repayment plans with residents.
• Provide advice and support to residents on financial matters and benefits.
• Liaise with external agencies and support services to assist residents.
• Maintain accurate records and prepare reports on income and arrears.
• Work collaboratively alongside your peers and managers to improve collection rates.

Requirements:

• Previous experience in income collection, arrears management, or a similar role.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Knowledge of housing benefits and welfare reform.
• Excellent organisational and time-management skills.
• Proficiency in using housing management software and Microsoft Office.

This is a challenging position that requires the successful candidate to recognise the needs of the Council to maximise income whilst maintaining its obligations in respect of vulnerable citizens.
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Interviews for this post will take place in person. Shortlisted candidates will be provided with further information.
For informal enquires please contact Rachel Burke on 07885 235377; email Rachel.Burke@birmingham.gov.uk or Pauline Elliott on 07885 236490; email Pauline.Elliott@birmingham.gov.uk .
Ref: BCC2681
An enhanced Disclosure and Barring Service (DBS) check will be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
J ob Description and Person Specification

• Manage and monitor Temporary Accommodation charge accounts to ensure timely payments.
• Identify and pursue arrears, negotiating repayment plans with residents.
• Provide advice and support to residents on financial matters and benefits.
• Liaise with external agencies and support services to assist residents.
• Maintain accurate records and prepare reports on income and arrears.
• Work collaboratively alongside your peers and managers to improve collection rates