Income Officer

at  Medway Council

INCOME OFFICER

Employer: Medway Council
Salary: Range 3 - £24,525 - £29,268 per annum / pro rata
Location: Hybrid – Works part in the office (Gun Wharf) and part from home
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 20/11/2024 at 23:59
Reference: REC3388VR
We are currently recruiting for a Income Officer to support Adult Social Care by providing an efficient and effective service, with a specific focus on income generation and collection.
Liaise with stakeholders in a way that promotes the vision and values of the Council.

ACCOUNTABILITIES AND OUTCOMES:

Ensure four weekly invoices for client’s care charges are produced and distributed within the established guidelines, setting up direct debits and making contact through telephone, letter and face to face.
Administer, monitor and maintain all relevant records and information systems (manual and computerised), to ensure information is accurate, accessible and retrievable by others.
Receive, distribute and respond to written correspondence and telephone enquiries, assessing prioritisation and using discretion to provide appropriate information and assistance to enquiries, referring those of a less routine nature and passing on correspondence and information to the relevant teams or individuals.
Deal with queries from clients or their representatives regarding their invoices and prepare relevant correspondence as necessary, ensuring a sensitive, accurate and quality service is provided at all times to internal and external customers.
Maintain accurate records of all actions taken, ensuring client files are kept up to date and relevant actions diary dated. This will include processing direct debit mandates promptly to ensure funds are collected without delay.
Apply current legislation and policy to all cases and ensure that knowledge base is kept up to date.
At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.

Please refer the Job description for details