To support Adult Social Care by providing an efficient and effective service, which includes producing the four weekly invoices for client’s care charges, setting up direct debits and making contact through telephone, letter and face to face.
Deal with queries from clients or their representatives regarding their invoices and prepare relevant correspondence as necessary. Ensure a sensitive, accurate and quality service is provided at all times to internal and external customers.
Maintain accurate records of all actions taken, ensuring client files are kept up to date and relevant actions diary dated.
Apply current legislation and policy to all cases and ensure that knowledge base is kept up to date.
You will have previous experience at reconciling financial data with the ability to interpret and validate complex numerical information and able to spot anomalies to ensure data accuracy. Handling queries via phone, email and face to face with the ability to explain complex information clearly.

Please refer the Job description for details