• Annual salary of £25,617
• Permanent role
• Part-time (28 hours, 4 days a week)
• Oldham office base, hybrid working
  Proposed Interview Date: Tuesday 2nd September 2025

WHO WE ARE

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

In this Income Officer role you will be managing Petrus rent accounts (Our charity supporting people with complex needs experiencing or at risk of homelessness) and contributing to the delivery of an effective and efficient income management service. Achieving stated rates of collection, consistently improving customer satisfaction levels, maximisation of Petrus service users income, sustainable tenancies and financial stability of the Regenda Group.
You will ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements.